The Future of Human Interaction: Kiosks as the New Normal

The future is about  new a balance between human and machine interaction. The Touch Screen Self-Service Kiosk is leading this shift, allowing people to choose their preferred method of service.

• Choice:

  Customers will have the option to use a kiosk for a quick, routine transaction or speak with an employee for a more complex question or a personalized recommendation. This model empowers the customer.

• Elevating the Employee:

  By handling mundane tasks like order-taking and payment processing, kiosks free up employees to focus on what they do best: providing high-quality customer service, solving problems, and building relationships. A study in the QSR industry found that employees reported a 40% increase in job satisfaction after kiosks were installed, as their roles became more focused on hospitality rather than just transactions.

• Scalability:

  For new businesses, kiosks offer a scalable solution for growth. A small business can start with one kiosk and add more as it grows, without having to hire a new employee for every increase in customer traffic.

The kiosk is not a threat to the human worker. It's a tool that creates a more efficient and human-centered business model. It's the new normal for service.